{"id":195,"date":"2024-12-19T12:12:33","date_gmt":"2024-12-19T12:12:33","guid":{"rendered":"https:\/\/backgroundspain.entropiaweb.com\/?page_id=195"},"modified":"2025-01-20T17:38:06","modified_gmt":"2025-01-20T17:38:06","slug":"faq-experiencia-cliente","status":"publish","type":"page","link":"https:\/\/backgroundspain.entropiaweb.com\/en\/faq-customer-experience\/","title":{"rendered":"FAQ &#8211; EXPERIENCIA CLIENTE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"195\" class=\"elementor elementor-195\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9618c6c faq-container e-flex e-con-boxed e-con e-parent\" data-id=\"9618c6c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5215f0 deco deco-left-bottom elementor-widget elementor-widget-heading\" data-id=\"f5215f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bbf492 elementor-widget elementor-widget-heading\" data-id=\"7bbf492\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CUSTOMER EXPERIENCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-184f177 elementor-widget elementor-widget-n-accordion\" data-id=\"184f177\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2540\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2540\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Our personalized service sets us apart. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 0L0.226497 10L11.7735 10L6 0ZM7 19L7 9L5 9L5 19L7 19Z\" fill=\"#ED7D31\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 19L0.226497 9L11.7735 9L6 19ZM7 4.37114e-08L7 10L5 10L5 -4.37114e-08L7 4.37114e-08Z\" fill=\"black\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2540\" class=\"elementor-element elementor-element-083ca70 e-con-full e-flex e-con e-child\" data-id=\"083ca70\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-256e7ad elementor-widget elementor-widget-text-editor\" data-id=\"256e7ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We adapt our way of working to the way you run your business. We have great tools for working. Worried that our background checks will interfere with your way of working? No problem, we specialise in adapting to particular industries. Whatever your industry or location, we make it easy to recruit safe and qualified employees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2541\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2541\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> We are always at your disposal. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 0L0.226497 10L11.7735 10L6 0ZM7 19L7 9L5 9L5 19L7 19Z\" fill=\"#ED7D31\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 19L0.226497 9L11.7735 9L6 19ZM7 4.37114e-08L7 10L5 10L5 -4.37114e-08L7 4.37114e-08Z\" fill=\"black\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2541\" class=\"elementor-element elementor-element-3cb8e05 e-con-full e-flex e-con e-child\" data-id=\"3cb8e05\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82d8b1d elementor-widget elementor-widget-text-editor\" data-id=\"82d8b1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With over 20 years in the industry, we understand the value of long-term relationships. We are available whenever and however you prefer to talk. Contact us anytime, not just during business hours, by phone or LiveChat. Our team will help you with status updates, user onboarding or searches, and any other assistance related to the background check process. We speak multiple languages and operate in all time zones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2542\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2542\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> All the information at your fingertips. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 0L0.226497 10L11.7735 10L6 0ZM7 19L7 9L5 9L5 19L7 19Z\" fill=\"#ED7D31\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 19L0.226497 9L11.7735 9L6 19ZM7 4.37114e-08L7 10L5 10L5 -4.37114e-08L7 4.37114e-08Z\" fill=\"black\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2542\" class=\"elementor-element elementor-element-7260ee8 e-con-full e-flex e-con e-child\" data-id=\"7260ee8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f20ff37 elementor-widget elementor-widget-text-editor\" data-id=\"f20ff37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We have developed an easy-to-use ordering platform that simplifies the management of your background check process. From the launch of communication to the candidate to the review of the status of a check, it is available 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2543\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2543\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Peace of mind in compliance. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 0L0.226497 10L11.7735 10L6 0ZM7 19L7 9L5 9L5 19L7 19Z\" fill=\"#ED7D31\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 19L0.226497 9L11.7735 9L6 19ZM7 4.37114e-08L7 10L5 10L5 -4.37114e-08L7 4.37114e-08Z\" fill=\"black\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2543\" class=\"elementor-element elementor-element-bc556b2 e-flex e-con-boxed e-con e-child\" data-id=\"bc556b2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c571d5 elementor-widget elementor-widget-text-editor\" data-id=\"3c571d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Every aspect of our technology and services is designed to help you maintain a compliant screening process. Configure your background screening process in a way that fits your business, industry, or location with the help of our knowledgeable and hands-on support team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2544\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2544\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Improve your selection process. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 0L0.226497 10L11.7735 10L6 0ZM7 19L7 9L5 9L5 19L7 19Z\" fill=\"#ED7D31\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"19\" viewbox=\"0 0 12 19\" fill=\"none\"><path d=\"M6 19L0.226497 9L11.7735 9L6 19ZM7 4.37114e-08L7 10L5 10L5 -4.37114e-08L7 4.37114e-08Z\" fill=\"black\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2544\" class=\"elementor-element elementor-element-a95b9fa e-flex e-con-boxed e-con e-child\" data-id=\"a95b9fa\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0a7fca elementor-widget elementor-widget-text-editor\" data-id=\"f0a7fca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Are you getting the most out of your background check investment?\u00a0<\/p><p>If it&#039;s been a while since your last review of your screening program, it&#039;s time to update it. We can help. Our background screening experts offer program recommendations and guidance, and assess your compliance practices and help you develop new services.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Ready for a better background check experience?<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Tell us what you need.<\/span><\/p><p>We&#039;ll show you how to make it happen.\u00a0<\/p><p><a href=\"https:\/\/backgroundspain.entropiaweb.com\/en\/blog\/\">Learn more<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Nuestro servicio personalizado nos diferencia.\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Adaptamos nuestra forma de trabajar a la manera en que gestionas tu negocio. 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Nuestro equipo te ayudar\\u00e1 con actualizaciones de estado, incorporaci\\u00f3n de usuarios o b\\u00fasquedas, y cualquier otra asistencia relacionada con el proceso de verificaci\\u00f3n de antecedentes. Hablamos varios idiomas y operamos en todas las zonas horarias.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Toda la informaci\\u00f3n, al alcance de tu mano.\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Hemos desarrollado una plataforma de pedidos f\\u00e1cil de usar que simplifica la gesti\\u00f3n de tu proceso de verificaci\\u00f3n de antecedentes. 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